Rated 4.4 out of 5 by 140
Rated 2.0 out of 5.0 Nice location and well presented, Very poor staff attitude
I booked 27 rooms for a family get together at the Holiday Inn Huntingdon Racecourse, and as such expected that the events team would be friendly and approachable.
However I was very disappointed with the attitude of the event staff, in particular the senior lady whose name I do not recall.
Everything was too much trouble, and I got the distinct impression that the HI would have preferred us to be somewhere else.
I also had a party at another local hotel, and the difference in attitudes between the two was significant.
The hotel is very well presented, but let down by the service levels of the senior staff.
I must add that the general staff such as front desk and breakfast staff were lovely, shame to tar them with the same brush as the management.
I would not like to bring a party here again, and suggest real improvements are made to the standard of manners and service.
28 October 2014
Rated 5.0 out of 5.0 by Aljenon Excellent service
The stay was comfortable and relaxing with excellent service from all the staff.
23 October 2014
Rated 3.0 out of 5.0 by Vale46 Great room / Terrible food
The room was fine, everything you would expect was there and it was comfortable. The big let down was the food. It was cold, chewy and over cooked, after enduring this for 3 nights I got a taxi else where for dinner at night. If I had to stay here again for work then I would be going out every night for dinner, not very convenient as there is nothing within walking distance but the additional cost of the taxi was well worth it for good food.
22 October 2014