Within 10 minutes of arrival I had a member of staff enter my room without notice or invitation. This ruined my entire stay there as I felt uncomfortable leaving any valuables in the room like my heavy laptop that I did not want to have to carry around. I considered leaving and changing hotels honestly.
Needless to say, as always their service, friendliness, immediate assistance is really commendable. Every staff is always ready to help in any way possible. Location is great with lots of restaurants, malls, shopping within walking distance. Looking forward to my next visit soon.
チェックアウト日:2025-05-04
ご来訪の理由Pleasure
次回の旅行先Hong Kong
良い評価Amenities、 Atmosphere、 Room Cleanliness、 Facilities、 Location、 Recognition for IHG® Rewards Club Members
We are absolutely delighted to know that you have enjoyed your experience with us. It's always encouraging to hear such positive feedback, particularly about our dedicated staff and convenient location. It's guests like you that make our job so rewarding.
We are looking forward to welcoming you again on your next visit.
Best Regards Phapichaya Nillit Front Office Manager
From the very first interaction, this hotel set the bar high with its outstanding service. Before we even arrived, we received a warm welcome email from Manager Cholticha Takavirun Wongduen Thongthammachat (Ying), checking if there was anything we needed ahead of our stay—such a thoughtful and personal touch that we had never experienced before.
Upon arrival, the Front Desk service was impeccable, with Napolee ensuring a seamless check-in experience. Her professionalism and attentiveness made a great first impression.
At the Executive Club, Rohan provided exceptional service, making our experience feel even more special with his warm hospitality and attention to detail.
We were delighted to receive an upgraded room, which added an extra layer of comfort to our stay. The hotel's restaurant was superb, serving delicious cuisine that truly elevated our experience. And without a doubt, the entire staff was phenomenal—always friendly, accommodating, and ready to assist with anything we needed.
Beyond the hotel itself, the location was perfect—close to several malls and, most notably, Queen’s Park, a stunning green escape amidst the city's bustling streets. It was the ideal space to unwind and take in some fresh air between the towering buildings.
This hotel went above and beyond to make our stay exceptional, and we would absolutely return in a heartbeat. Highly recommended for anyone looking for top-tier service, comfort, and convenience.
チェックアウト日:2025-03-28
ご来訪の理由Vacation
良い評価Amenities、 Atmosphere、 Room Cleanliness、 Facilities、 Location、 Recognition for IHG® Rewards Club Members
Thank you so much for taking the time to share your experience with us. Your kind words left us feeling truly inspired. I'm thrilled to know that individuals like Cholticha ,Ying, Napolee, and Rohan made your stay memorable with their exceptional service.
We are especially delighted that you enjoyed our location, the upgraded room, and the cuisine at our restaurant. Our aim is indeed to provide top-tier service, comfort, and convenience, just like you mentioned!
We look forward to welcoming you back in the future. Once again, thank you for your lovely comments and your high recommendation, it means the world to us.
Best regards, Phapichaya Nillit Front Office Manager
The BEST hotel to describe briefly. Have been staying here for the past 25+ years and it is no less than a home feeling. The service is great, staff are humble and polite - always ready to help and make you feel comfortable. Location is excellent - everything within a stone's throw. Very caring staff - they simply feel happy to see you happy. Can go on and on but in short, my every stay has been just wonderful. Great Job! Keep it up and looking forward to my another stay next week.
チェックアウト日:2025-04-24
ご来訪の理由Pleasure
次回の旅行先Hong Kong
良い評価Amenities、 Atmosphere、 Room Cleanliness、 Facilities、 Location、 Recognition for IHG® Rewards Club Members
Thank you for taking the time to share your feelings about our hotel. We are incredibly pleased to hear that you consider our establishment as your second home and your feedback truly made our day.
Our staff will be extremely happy to hear your comments about their humble and polite service, as it is our topmost priority to ensure that our guests feel comfortable and pleased.
We're excited about your upcoming visit next week and look forward to continuously providing the excellent service that you so kindly recognize.
Once again, we deeply appreciated your positive feedback. Thank you for your continued support over the years.
Spent a few night stay here again, this place is my second home ever!! Interm of location very easy to access other places, staff were very nice and helpful, food option was very good, lounge evening cocktails was good as well if you booked a room with club access. everything was good. Thanks to all of them for this effort. So happy to be back to my second home again in another occasion.
We stayed 3 nights in this hotel over the Songkran festival, the hotel is at a very good location with a big shopping mall, lots of pubs and crowds celebrating the occasion, which was lots of fun and the surrounding area is very lively and enjoyable. The hotel check in experiences was fair, our membership status got acknowledged and we got an upgrade to a corner high floor room. Room is big but has passed it prime time. Bed is comfortable but because the room is receiving lots of afternoon sun, so it can be warm on hot days even with the air condition on. Breakfast is fair and food can be better, the executive lounge however is disappointing, food is not tasty and coffee is not good. I will probably stay here again but I will give the breakfast and lounge a miss, you get better food and drinks at the surrounding restaurants.
チェックアウト日:2025-04-16
ご来訪の理由Songkran festival
次回の旅行先China
良い評価Room Cleanliness、 Location、 Recognition for IHG® Rewards Club Members
Thank you for sharing your feedback regarding your recent stay over the Songkran festival. We're glad to hear that you appreciated our prime location and the vibrant surroundings.
We acknowledge your comments on room conditions and assure you we are constantly working to update and maintain our facilities. Your feedback about the room temperature has been duly noted and will be taken into consideration for our future renovations.
We also appreciate your honesty about the quality of our food and beverage offerings. We are sorry to hear that they did not meet your expectations. Your observations will definitely be shared with our Food and Beverage team for review and improvement.
Once again, thank you for choosing our hotel and we look forward to the opportunity of welcoming you back in the near future.
Warm regards, Phapichaya Nillit Front Office Manager
Great service and hospitality 🔥 thanks for staff! Hotel is very clean and comfortable
チェックアウト日:2025-02-23
ご来訪の理由Vacation
次回の旅行先Bangkok
良い評価Удобства、 Чистота в номере、 Возможности лучше почувствовать особенности места пребывания、 Местоположение、 Подчеркивание статуса участника IHG® Rewards Club、 Качество сна
Thank you for taking the time to share your kind words and positive feedback regarding your recent stay at Holiday Inn Bangkok Sukhumvit.
We're thrilled to hear that you enjoyed our service and hospitality, as well as the cleanliness and comfort of our facilities. Your compliments will be shared with the entire team to encourage them to continue to strive for excellence.
We look forward to welcoming you back to our hotel in the future.
Best regards, Phapichaya Nillit Front Office Manager
Thank you for reaching out and taking the time to share your feedback. I'm sorry to hear that the room lighting was dull, mini fridge was not adequately cold, and you found our gym to be limited in terms of space and equipment.
Our aim is to provide the most comfortable and hassle-free experience to our guests, so your input is extremely valuable to us. Rest assured, we will be addressing these issues promptly and making sure we improve where needed for your future comfort and convenience.
Once again, thank you for your feedback.
Best regards, Phapichaya Nillit Front Office Manager