Rated 3.4 out of 5 by 37
Rated 3.0 out of 5.0 by NilsT Alicante stay
Overall good with a nice, but not very large, pool-area and good service.
Reception staff always helpful and flexible.
5-10 minutes walk to a nice long beach with plenty of restaurants.
Was not possible to book smoke free room online but reception staff sorted this out at arrival.
July 24, 2014
Rated 3.0 out of 5.0 by Mark1977 on the downhill
First of all, I have to say that I like this hotel. It's very convenient for a stay at San Juan playa and I personally prefer it to any of the hotels located right on the beach because it makes the hotel more calm and less party oriented. It also gives you the opportunity to have a little walk before getting to the beach (it's about 300m so really perfect in my opinion). The hotel also has a nice pool if you prefer the pool to going to the beach and the staff is usually very nice and helpful. It also has a little gym and paddel courts if you feel like keeping active. All this to say that I've stayed in this hotel about 6 or 7 times in the last 7 years and I'll probably be back. However... and it's a big however, there's no denying that since my 1st visit to this hotel (I absolutely loved the hotel at the time) it has been going steadily downhill. Everytime I make a review about the hotel it seems to me that the main issues remain on my next visit and I'm quite sure that I'm not being very picky. The main thing that should be easy to improve is the WIFI. I know it's free wifi but they advertise it as being free as in all IHG group hotels, and the signal is always very week in the rooms, if you want a good connection you have to go near the reception. The other thing that seems out of place to me is that in a 4 star hotel I don't expect to see in 2014 the old CRT TVs, I know it would be a rather big investment but a 4 star hotel needs to be a little more up to date. I think the TV isn't a big problem, but image-wise it looks terrible unless they get rid of 1 of the stars and then I suppose for a 3 star hotel it can be acceptable. I should add on the other hand that the channel selection is pretty good with many foreign language channels available. It seems to me that some of the rooms really need to be refurbished a little. The rooms are clean overall but the bathroom in my room this time really was starting to look tired; the hose on the showerhead was completely yellowish and there was a piece to the shower accesories that was missing. These are once again not very important issues when staying at a 2 star hotel, but if this one has 4 stars, I think this shouldn't happen.
Anyways, like I said earlier, I still like this hotel, I'd still go back, but if Holiday Inn wants their image to remain good they should do a few little improvements to the hotel because apart from the very nice staff I think it's absolutely not worthy of its 4 stars the way it is right now.
July 15, 2014
Rated 2.0 out of 5.0 by gonzalodpc No es un 4 estrellas
Aunque tenga 4 estrellas es claramente 3 estrellas, la piscina y terraza está bastante bien, también el personal, está a 10 minutos andando de la playa, tienen un gravísimo problema con el aire acondicionado que nunca había visto en un 4 estrellas, no se puede regular ni la temperatura ni la potencia del aire, solo hay botón de encendido y apagado y cada vez que lo encendíamos nos quedábamos congelados pero al apagarlo nos derretiamos, así que es completamente imposible que haya una temperatura adecuada en la habitación, hemos tenido que estar con el aire apagado para no constiparnos y hemos pasado muchísimo calor a todas horas. Una noche me tuve que poner en contacto con recepción a las 2 y pico de la madrugada porque había gente sentada en la terraza del hotel al lado de mi habitación hablando a voces y nadie les llamaba la atención, por suerte la persona de recepción les echó bastante rápido. No hay wifi en las habitaciones, algo que me parece increíble para un 4 estrellas, solo hay wifi en el hall. Solo hay un enchufe para toda la habitación, esto en un hostal es normal pero aquí no.
Pedí hacer salida tardía porque soy socio del club IHG y me dijeron que no podía ser, además es sorprenderte que el personal de recepción no sabía que el priority club ya no existe y ahora se llama IHG Club Rewards, me pedían una tarjeta de priority club y al enseñarles mi teléfono móvil con mis datos de IHG Club Rewards me miraron con cara rara.
July 14, 2014