Rated 3.3 out of 5 by 69
Rated 4.0 out of 5.0 by IanPat Misleading Reviews
We stayed in this hotel from 14th -21st August using some IHG reward points. Reading many of the reviews posted here I seriously thought about changing Hotels, I am glad I stayed with this choice. The reception area, poolside, toilets, bar etc. are all spotless and the rooms are as clean as the majority off Holiday Inn hotels, the only slight criticism was some of the hall carpets were marked.
Considering where this hotel is placed and the traffic coming from the pool & beach this is perfectly understandable. Located in a very good area and all the local restaurants including the Holiday Inn were excellent value for money.
I certainly intend to return.
Reception staff were first class, but Abigail went the extra mile.
August 25, 2015
Rated 4.0 out of 5.0 En semana santa y Verano
El hotel en general es aceptable y cómodo, el personal amable y la limpieza buena. Este año he pasado en ese hotel con mi familia unos 20 dias y creo que tengo una opinion bastante formada como para sugerir mejoras:
El menú es el mismo, por la comida y cena... esto para los de pensión completa es un dato bastante importante...
La animación infantil: DEFICITARIA. Lo único que se salva son las clases de natación, pero hay que pedirlas proactivamente. no existe una animación como tal, ni talleres en que busquen y capten a los niños para que los padres tengan un momento de tranquilidad o tiempo libre. DEBEN: ser mas proactivos, poner "cines de verano", avisar a los niños de las actividades que se van a realizar en la proxima hora.
Y sientiendolo mucho, seguramente no volvamos... pero justamente por eso, porque no hay actividades chulas para los niños..
August 25, 2015
Rated 3.0 out of 5.0 by lucastorresvela Marginal improvements
This is our fourth stay at Holiday Inn Playa de San Juan. After years of complaints the management has made slim improvements such as replacing the filthy carpets in the main hall and replacing some of the poolside sun shades. The service staff is friendly and helpful and the menu has changed a bit but meals are plentiful and nutritious.
Rooms are old and musty and beds need upgrades but still best value in San Juan.
The kids program leaves A LOT to be desired and since Fernando has left there is virtually NO KIDS PROGRAMMING. In the entire week neither Ara nor Maria moved a finger with any kids even though the lobby advertised kids animation. Bring Fernando back! Not sure wha their job description is other than sitting under the sun shade and every time I asked about activities, they were already packed away. Conversation for the hotel management I suppose!
August 23, 2015