Rated 3.8 out of 5 by 126
Rated 5.0 out of 5.0 by Diggy1 Nice rooms, Great food
The food in the restaurant was excellent. The view of the mountains was superb. The staff was friendly
August 24, 2015
Rated 4.0 out of 5.0 by Arnost M. Lot of issues
I would like to say, the establishment is good and the hotel is nicely located even not so far from city center. I already been here and liked it, however this stay have several big problems which I want to share with others as points of warning as well as for management of hotel to improve.
First non-smoking rooms – in fact the whole floor is non-smoking so it bugs me how it’s possible that many times there was an intense smell of smoking on corridor obviously going from some rooms. I would put there a smoke detectors and even staff should notice those quite easily. It is really bothersome as you are on nonsmoking room but you have constant flow of cigarette smoke coming in…
Reception services – each receptionist will tell you different information; mainly on the case of taxi, need of registration for migration and pricing. That’s connected to main part which really astonished me ->
Wrong bills – we eat in terrace; restaurant and use taxi. Taxi bill was told to use will be for by one person XY KZT next day half the price in KZT, nothing was signed just that they should put it on room. On final billing price is double of KZT and signature forged. Terrace bill correct. Restaurant bill one correct, second triple the value and we found out food is correct but at advance we had several coffees, cappuccinos etc. When checked the originals of bills were nowhere to found but reception demands to be paid. Really bad experience and feeling robbed is still there as we tried to catch a flight so no time to check everything to details.
August 19, 2015
Rated 1.0 out of 5.0 by RoKa99 Holiday Inn Almaty
Schlecht, nicht Weiterzuempfehlen
Größtest Problem ist das schlecht geschulte und sehr unfreundliche Personal
August 9, 2015