Rated 4.1 out of 5 by 377
Rated 5.0 out of 5.0 by Elka 2 Fun times
Very awesome and enjoyable stay. Have no issue and would stay and recommend this to anyone.
June 28, 2015
Rated 4.0 out of 5.0 by Baseballzeus Upgrade WiFi
I really like this hotel. The staff is great, the rooms are comfortable and quiet (except for the dummies that let their doors slam). Everything is well above satisfactory, EXCEPT...The WiFi is below average at best.
As I have stated in previous reviews, I stay here virtually every week. I like to stream shows off Netflix, HBO, Amazon, etc..., Just to unwind. But the streaming can not keep up with the shows. I'd be willing to pay a buck or two extra to have a guaranteed positive "streaming" experience.
If this is the worst problem in my life (and it pretty much is) then in the grand scheme of things, I'm ok. But it still drives me nuts!
June 27, 2015
Rated 1.0 out of 5.0 by Sad Father A Real Let Down...
As an IHG Platinum member I've seen my share of Holiday Inn properties, and this was a real shame. My family and I spent a four night stay while visiting Disneyland, and in spite of the friendly service I experienced while booking the stay and the clean appearance of the facility on the company website our actual experience was sub par. Specifically, One evening we returned to our room to find our beds made but all our dishes from the previous nights room service still stacked on the table. While speaking of room service, the current bill of fare is limited to pizza and beer... The panoramic view on the website fails to show that the bathrooms in the suites are equipped with showers rather than bathtubs, which creates a tricky experience for families with small children. The rooms look great but little things like finicky climate controls on the AC get in the way of good rest. The morning we checked out I asked a lady at the front desk if I could get a luggage cart, and her reply was that most of the hotel was checking out at that time, which I guess was her way of saying "good luck, buddy..." It was also sad to see a gorgeous facility like this becoming rough around the edges so early in it's life span: The ice machine on the 7th floor wouldn't produce ice, and 2 of the 3 washing machines in the guest laundry rooms were not operational; The built up detergent and dirt on the machines evidence of their lack of upkeep, which is a real problem when travelling with a large family cross country.
In summary, as a former hotel owner I would start fixing this establishment by firing the entire staff and opt for a fresh start. The attitudes and appearance of what should be a top drawer outfit based on location and traffic flow are indications of mismanagement and complacency.
June 21, 2015