Rated 3.7 out of 5 by 146
Rated 5.0 out of 5.0 by Very Happy Guest Flight Canceled
My stay at the Birmingham Airport Holiday Inn was a last minute decision upon learning my flight that evening, had been canceled. I made the reservation while still at the airport, based on a recommendation from a fellow traveler who had stayed there the night before and the available shuttle service the hotel offered.
The shuttle driver was a very pleasant young man who quickly saw my fatigue and offered my a cold bottle of water; which he politely wiped dry before offering it to me. He was not only kind but very courteous as well.
Once at the hotel, check-in went smoothly and quickly; no hitches whatsoever.
Next day's flight was not due to leave until 6PM. I would have liked to checked my luggage early in the day, in order to be free to travel the city a bit during my wait; but the airline would not accept check-in until after 3PM. I contacted the hotel and they graciously offered to not only hold my luggage for me, but made travel arrangements into the city for me, since I was unfamiliar with the area.
I cannot emphasize enough, the consideration the staff had shown me during my stay and even after I checked out of the hotel. Everyone I dealt with during my stay, was kind and helpful.
July 19, 2014
Rated 3.0 out of 5.0 by Dr. Ann Hotel
The staff was wonderful. They were friendly and accommodating.
The room we were in had several problems. The staff addressed the concerns immediately.
I do believe that the hotel is dated and due for a massive face lift/remodel. There were things that were the result of wear and tear over time.
The desk clerk gave us a credit for a 1-night stay due to our problems.
We felt safe there. There was a guard/security on duty at all times. It was located next to the highway. Easy access to everything.
I would stay there again.
July 18, 2014
Rated 5.0 out of 5.0 by Driving thru Beautiful facility - and Friendly staff!!
Thank you for making our stay so pleasant! Staff Fabulous!!!!!!
July 18, 2014