Rated 4.2 out of 5 by 76
Rated 4.0 out of 5.0 by personify Very good location
Very good location just beside the main Helsinki train station, and just in front of the platform of Finnair bus heading for the airport. The room was clean. But it seems that Helsinki is launching a green program, i.e. the hotel will not provide tooth brush and paste unless you request. I brought my own amenities so I did not ask for help.
July 28, 2014
Rated 2.0 out of 5.0 by NorwegianOne Do not plan a reward night at THIS hotel!
I booked a reward night stay at this hotel in July. Arriving at the front desk, they claimed that my reward night was not paid for. Right.
Thankfully, i had a printout of the reward night booking. But even that did not convince the staff. When checking out, I had to wait 20min while the staff phoned and otherwise stared at their computer before finally acknowledging that I did indeed have a reward night...they made be believe anyway. When I checked my credit card statement the next week, I saw that the hotel still had charged me full rate for my reward night!
So, I had to waste more time complaining and finally they acknowledged their error. The service is really appalling at this hotel!
Other than that, the hotel bar was not open at 4pm on a Saturday evening!? Thankfully there are lots of cafes and restaurants close by.
The only good thing about this hotel is its location close to the railway station. However, the station has a night club as well, so expect lots of drunk people screaming their head off during the weekend nights.
I would not recommend this hotel unless you are desperate for being close to the station. I will certainly never set my foot there again.
July 28, 2014
Rated 4.0 out of 5.0 by slovak2be Lovely Staff
Staff were very kind.
Slept very well.
Room aircon was not "working" and windows do not open.
A bit aged.
July 25, 2014