Rated 3.7 out of 5 by 20
Rated 3.0 out of 5.0 Calidad en el servicio
Cuando llegué al hotel me informaron que mi habitación era de fumar, xq no especifiqué de no fumar...es raro porque soy socia HIG y me hospedo al menos 3 noches al mes en diferentes holiday inn, y es la primera vez que me dicen q no lo especifiqué y que no podían cambiar mi reservación!! Hasta que solicité la cancelación de la reservación para ir a buscar un hotel que si me pudiera ofrecer una habitación de no fumar, entonces hablaron con la persona de reservaciones (que más tarde se vino a disculpar) para que autorizara el movimiento!! No espero eso de la cadena hotelera que normalmente prefiero!
February 26, 2014
Rated 4.0 out of 5.0 by Maria G. In process of remodeling rooms and facilities. Great service.
The hotel is in the process of remodeling their rooms. We got one of the new ones, and it was just excellent. Beautiful slate flooring that does not create any echoing, modern look, lots of room, very comfortable bed and pillows. Beautiful grounds in the middle, with lots of grass (perfect if you have kids). Breakfast buffet very Mexican with fresh fruit, ladies preparing your eggs any style you request, chilaquiles, beans, etc. They only need to improve their fruit juices (they seem to be watered down). Note that pool is not heated. Hotel is quiet. Staff was very attentive and helpful. Hotel is located on a very busy boulevard known for having lots of hotels, restaurants and bars, with upper scale neighborhoods, allowing for very nice walks. The only problem we had was the reliability of hot water in the shower. It would take a long while for the hot water to come out, and when it did, it was not regular. We had to keep adjusting the faucet constantly. Staff was informed of the issue, security guards were sent out to try to figure out the problem, which was not resolved.
December 31, 2013
Rated 3.0 out of 5.0 by JohnDo666 Horrible Service
The food and the restaurant service are just horrible at this hotel. You should avoid staying here if you can
November 11, 2013