Rated 4.5 out of 5 by 197
Rated 5.0 out of 5.0 by GrannyHarry51 Good place to stay
This was our second visit to this holiday and I would certainly visit again. The position of the hotel was convenient for access to the two main roads - although the signposting could have been a little clearer closer to the hotel. The room, food and service provided by the staff was excellent. We enjoyed our brief stay. Well done.
March 3, 2015
Rated 3.0 out of 5.0 by John PM Customer Focus
The staff need to learn the importance of customer care..... The whole check in/out process felt cold and impersonal, with no acknowledgement of IHG membership, no offer of help with luggage and overall lack of any kind of 'personal touches'. The location and 'functionality' of the hotel is without question, but that's about it...
March 2, 2015
Rated 5.0 out of 5.0 by ajrdbc Staff make this hotel special
The hotel is clean, comfortable and just what you would expect from a large chain like Holiday Inn. But what makes this hotel special is that the staff are so attentive and friendly. Everyone from the cleaners to the waiting staff were just more cheerful and more helpful than you would expect from a chain hotel.
This was our second time of staying here and our comments were very similar last time.
March 1, 2015