Rated 3.3 out of 5 by 266
Rated 2.0 out of 5.0 Short break to visit the Leeds area.
Please read earlier comments.regarding the corridor our room was situated on and the problem with the VERY early alarm signal from the TV
March 24, 2015
Rated 4.0 out of 5.0 by BrennyMcD Pleasant Stay
Nice to see the hotel being refurbished, will make a huge difference to the Hotel and glad the internet has now been sorted and stable. Will look forward to the rooms being refurbished to the same standard as the bathrooms over the coming months. Have to say that the staff were excellent and very helpful.
March 24, 2015
Rated 5.0 out of 5.0 by SexyBlonde World class staff!!
This was our second stay here, and I can honestly say that after staying at some of the finest hotels in the world, the service here matched or bettered anything else. Let me tell you why!
First, having a disables wife, our room was not suitable. despite the hotel being full, Julie on reception made sure we accommodated in one of the recently refurbished rooms along a stretch were this was the only one just finished (all the others along the corridor were being worked on). They put all the stops out.
Next Caroline from housekeeping came to see us to make up the extra bed for my young daughter and brought her some complimentary hot chocolate and chocolate bars - a nice touch that was on her own back! She kept popping back to see if everything was ok and my wife was settled.
Then, since the hotel was so busy and we had to wait a while for our meal, Sheridan from the bar offered us complimentary drinks and came over to check if we wanted something else while we were waiting. She did this to others not only to ourselves - a nice touch again as she personally took the initiative, even though she could have just apologised and left it at that.
Even the staff the next morning were superb (Mustafa in general).
The check out was again very warming. WHAT IS IT ABOUT THIS HOTEL??!!
I found the service and staff was better than the self-proclaimed 7 star in Dubai and the leading hotel in Monte Carlo, how about that! WHY? Because for the price you pay at these other hotels, you EXPECT it. At a Holiday Inn it's refreshing and genuine.
Remember - It's not where you stay but the personal touch that makes all the difference.
Room Tip: Being fully refurbished - make sure to ask for one of these rooms!
March 20, 2015