Rated 4.3 out of 5 by 532
Rated 5.0 out of 5.0 by Holiday15 Homely Room
the beddings are comfortable and clean, making you feel like at home. The housekeeping service is effective and prompt, trying to entertain you soonest possible.
January 23, 2015
Rated 5.0 out of 5.0 Holiday Inn Macau Cotai
Was at the hotel from 18-20 Jan 2015.
Was given an upgrade to a suite. The room was well appointed and what i liked about the suite is the size is just right. Cosy and comfortable.
Check in/out was without fast and rather speedy and efficient. Staff were friendly. Nice.
Was particularly impressed with the room make up service on 19th Jan 2015. My clothes which were strewn on a sofa was neatly folded when i cam back. Even my hp charger wire cord was coiled up neatly. Most will think housekeeping is just changing towels etc...However, the person(s) who did up my room then certainly takes pride in their job and is commendable.
The bed was very comfortable and the pillows were banded with "soft" / "firm or hard" letting you choose the type of pillow that suits you best. My friend in another room likes neither and asked for a firmer pillow. This was sent to her promptly. GREAT!
Gym is well equipped and not particularly crowded so for me it was good as i could take my time to do the necessary. The staff at the gym were very friendly and helpful. Also gave extra information about the surroundings etc and helped bring some weights that were missing from a machine. Gym has towels and water as well. Locker room comes with slippers that are pre-sanitized and you can use these to go to the pool side as well.
Poolside was comfortable and they serve you water as well. There is also a outdoor jacuzzi. The view from the pool side down is quite nice. The pool attendants were very cheery and nice greeting you once you are there. A great start.
i did not get to eat at the hotel's restaurant as was not sure which one belongs to the hotel. But the one i patronized was not under Holiday Inn's charge. Next round will try out the hotel's restaurant.
Somehow, the staff here seemed well trained and enjoyed their work. They were friendly and nice as i came across quite some from the walkways to the gym and to the pool plus the receptionist.
English language was not an issue as about 90% can hold the language well. (Housekeeping wise - got to give them some leeway for this)
Had a good, enjoyable and relaxing stay. Will be back.
January 22, 2015
Rated 4.0 out of 5.0 by jiung 環境優
January 22, 2015