Rated 4.1 out of 5 by 66
Rated 3.0 out of 5.0 by Dchbbc No heat or air
The outside was very pretty. The first room we got smelled really badly of smoke. We called to tell them so they wouldn't think it was us, but we aside we'd manage. Tried to use the air/heater but it was broken so we called the desk and they switched rooms for us.
The second room heater was also broken, taped up, didn't work. But we just wanted to go eat and rest so we kept it. Later it was getting so cold in the room we propped the room door open to let heat from the hall in. It went up several degrees but it was still a cold nights sleep.
Nice place if it had heat and air in all the rooms.
December 3, 2013
Rated 5.0 out of 5.0 by Cocacola1 Overall Experience
Downtown location great for sightseeing and food destinations. Nice facility, and staff that helped in every way. Would definitely stay there again.
November 30, 2013
Rated 3.0 out of 5.0 by MusicLovers2013 Customer Service Lacking
When we arrived to check in around 5pm, the room was not ready, we had to wait 15 minutes. We were not instructed by the front desk clerk about where to go to get to the room, breakfast choices, checkout time or anything that's typical of staying in a hotel, we were also not given the wi-fi password. Once we got the room (which was a smoking room) there were no ashtrays, so I called front desk and asked if it was in fact a smoking room and she said yes, that she would have some ashtrays delivered, they never brought them. When we checked out, there was no "thank you come again" speech or any kind of concern whether we enjoyed our stay, no smiles either. They were not busy, which would partially excuse any extra effort in ensuring their guest was happy with their stay. The room was very nice and clean, although the tub drained extremely slow, which was kind of gross to stand in water while showering. All in all the room was nice but the staff needs customer service training.
November 26, 2013