Rated 4.0 out of 5 by 36
Rated 3.0 out of 5.0 by Will38 A casino w/ a hotel
Stayed at this beautiful location two nights, arriving on a January weekend after dark. Our room was very nice, comfy, large & v. clean. Much for travelers to see and do in the Ponce area, though don't rely upon the MISERABLE local map hotel front desk provides. (It's hard to distinguish road #'s from site #'s -- and in Ponce, street signs are "optional" - to be charitable. Local tourism folks need to work on this.)
At the hotel itself, parking lot was packed, just barely found spots in far back corner. (Unlike the Mayaguez HI sister casino, there's no separate parking for hotel guests -- though there is a close one for employees. Park there and vigilant security will chase you away -- sic) Nearly all the visitors were locals there for the 24 hour casino. (which has hundreds and hundreds of slots machines.) After check in, the front desk, trying to be helpful, suggested we could save a few steps and enter through "the back," behind the casino. (instead of entering through the normal front) But frankly, that made us feel "cheap," as we dragged our luggage through the bar. (an unprecedented "hotel experience")
The most disconcerting part about this "hotel" is the omnipresent, overbearing presence of the casino. As you walk through the lobby, you'll always encounter 3 big burly men in black tux, apparently meant to keep order for the casino. (which was packed mainly with elderly locals) We felt intimidated by the presence of these "tough guys.".... (We also notice female casino monitoring staff also on the outside, who noticed us, noticing them -- uncomfortable and unfriendly situation.)
We also felt "out of place" in the restaurant, which is expensive and "cold." (There are no nearby alternative restaurants) We did get vouchers for the breakfast -- but as others have noted here, it's for the cold "continental" version -- nice fruits and basic breads. (never encountered a segregated breakfast buffet before) Restaurant needs some outside management review -- they could use a view, new decor, and... smiles on staff faces. We took our second breakfast outside to avoid having to look at the casino wall, but then had to deal with very aggressive birds.
This could be a glorious hotel for tourists, with its location and many excellent nearby attractions. (Tibes, the Coffee Plantation, the "castle" -- all wonderful.) But presently, the "hotel" itself seems unhappily overrun by the casino operation. IHG/Holiday Inn needs to re-think what they're doing here.
February 8, 2014
Rated 3.0 out of 5.0 by Joe321 I expected a little more
We stayed at this hotel during our vacation in PR when I still had Platinum membership. The experience was a little below average. The place itself has seen its best days, if you want to play in the casino this could be a choice.
The front desk was friendly but not really helpful, e.g. we had sporadic Wifi in the room (5th floor). After some discussions they provided us a number to call a support line. I was not happy with that. Then Jose the hotel manager was involved and provided his help in form that he called the service line. After that I had to wait in the room to support the service company by phone. Actually I did not stay there to solve their problems. After all the wifi did not get any better and I stopped spending my valuable time trying to improve it... not sure why the did not offer a room with wifi working? The complementary continental breakfast was real continental, i.e. toast and coffee - we had breakfast at an other place. A/C in the room was very noisy and so on - all together much little issues.
January 20, 2014
Rated 5.0 out of 5.0 by Jon R Great Service / Helpful Staff
Banquet and Catering staff well organized and professional. Looking forward to future business at this facility.
January 2, 2014