Rated 3.4 out of 5 by 38
Rated 1.0 out of 5.0 by Distinctly Underwhelmed Standards are slipping
I have stayed in this hotel a number of times but my experience this time left me completely underwhelmed. I booked an airport pick-up which never arrived. Upon check-in, I was given a room directly opposite a construction site , it felt like I was right in the middle of it. The noise was deafening. I demanded to be moved . I was eventually moved and I beleive it was only because I insisted. I am diabetic so I am careful about what I eat. I ordered the only food on the room service menu that I could and was given the wrong rice for the dish. When I complained they said they had run out of the particular rice I wanted even though that is the particular brand of rice that was meant for that dish which they admitted to. I was told it would be replaced with vegetables , I waited all night, no replacement came and I did not receive a call to inform me why. I went to bed hungry. Too tired and hungry to complain. As if that was not enough, I had arranged meetings with a few business partners the next day at the Executive club lounge as I am a priority Club member , my guest was harassed by the staff and told he could not wait there and he would have to pay, when I arrived I was immediately confronted by the staff who asked me to produce my card and then promptly told me that I would have to pay for my guest's coffee. It was embarrassing and disgusting. I have never been treated so poorly ever. In the past I met my guests in the executive lounge which is the whole point so one can have business meetings in confidence without having to sit in the main lobby. I am seriously considering changing hotels . Very very poor showing , distinctly unimpressed.
February 27, 2014
Rated 5.0 out of 5.0 by Adz001 Great Experience
From the time we stepped into the front door until we checked out, we experienced friendly and efficient staff, clean and tidy facilities and just and overall stunning vibe. We as South Africans have become so use to poor customer service that when we do experience the good service we actually pay for we look at it at as a bonus. This is definitely not the case at Holiday Inn Sandton, they strive to impress and give yo a value for your money. I will be back and recommend them highly!
February 27, 2014
Rated 4.0 out of 5.0 by Abby65 Great front desk service. Check-in and check-out was hassle free.
The front desk service was excellent. We were greeted and arrangements were quickly made inspite of our arrival before 12noon.
Location wise - it's a 15mins walk to Mandela Square but easy accessible to main highways.
The room was furnised with simplicity and offered free Wi-Fi which is a definate plus for us.
Towels were short but was quickly replenished the next day.
Overall, we enjoyed our stay at this hotel and was value for money!
January 5, 2014