Rated 4.5 out of 5 by 200
Rated 5.0 out of 5.0 by Debraox Great Stay!
We are avid Scunthorpe United fans and go to most of their games. We were playing Yeovil on the Saturday so hence our stay at this hotel.
Very good, excellent service, great food, easy to get to. In an area with a few shops and pubs that are in walking distance
Great weekend - and we drew 1 - 1!!
August 29, 2014
Rated 2.0 out of 5.0 by suzieblue Friendly staff but too many disappointments
We were disappointed with size of Superior Room, Bathroom not cleaned properly and plumbing needing attention. Food in dining room both for breakfast and dinner needing review as is the Bar Food Menu.
The staff were friendly and courteous. But as for calue, it was not good, we had stayed in The Mercure in Exeter city mid-week for £72 less than we paid in Holiday Inn in Taunton over 3day weekend.
We had a superior room in The Mercure also, way more luxurious throughout the hotel.
August 28, 2014
Rated 5.0 out of 5.0 by London69 First class customer service
Overall hotel was very good for its price point - comfortable, clean, sufficiently attractive room, good night sleep, nice bathroom etc etc, and a good breakfast (we liked the pancake machine!!) but the stand out point was the first class customer service from the on duty management when only one bedroom rather than the two we booked turned out to be available. Its life when these things go wrong but its how it is managed that makes the difference and I really do commend the management with how they dealt with the problem to accommodate my family, welcome us and make us as comfortable as possible in the circumstances. They demonstrated really good proactive, pragmatic thinking in finding a solution - too often a rare commodity - well done to them!
August 27, 2014