Rated 3.9 out of 5 by 39
Rated 2.0 out of 5.0 by Tsnow Disappointed. Dirty tub and subpar food at expensive $'s
Unfortunately I can not provide a good review of my experience at the Holiday Inn West Kelowna. Firstly the tub was filthy dirty, I'm talking streaks through the dirt where people had previously used the shower regardless. When mentioned to the front desk, it remained the same after the next mornings room touch up. Food in lounge was subpar at best and very expensive. At check out we were told that we were already checked out. Apparently, the room adjacent to us booked out as our room number and the desk staff had no way to verify this, or simply decided not to. She simply checked us out as the wrong room number. I thought this was an unusual protocol, considering if there were any, after the fact, incidentals, we would have been on the hook for it, but she said there was nothing in the system so she proceeded. After ringing up the bill she proudly announced that she took $20.00 off the bill for the inconvenience of a dirty tub, the thank you was sarcastic, needless to say. Disappointed!
July 22, 2014
Rated 3.0 out of 5.0 by MMMM13 Sleepless night
The air conditioner in the room was so loud, turning on and off all night, that we just got up at 3:00 am and left since we couldn't sleep anyway. Disappointed because we had a 12 hr drive ahead of us.
July 18, 2014
Rated 3.0 out of 5.0 by IHG12345 Good basic stay
The overall interior is outdated. A room with two doubles (none of the rooms have any outstanding view), with two sinks (sink outside the bathroom could have been the coffee station with microwave & mini-frig), not enough electrical outlets (especially around the desk), and thin sound insulation (heard every conversation from the admin office two doors down, and every footstep from upstairs).
The Gate Keeper restaurant is very airy and cool, breakfast is excellent! Also, right next door are Boston Pizza and Dairy Queen. Short walk away are Starbucks and Sav-On Foods.
Overall, if you're escaping the high-season prices of the waterside resorts and don't mind a bit of driving, I would be okay with this place.
July 16, 2014