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Holiday Inn Lubbock South

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.2 / 5
4.2 / 5
Open Ratings Snapshot
Rating breakdown 648 reviews
5 Stars
412
4 Stars
102
3 Stars
43
2 Stars
43
1 Star
48
based on 648 reviews
508 out of 61383%recommend this property.
Staff and Service 
4.4 / 5
4.4 / 5
Room and Comfort 
4.3 / 5
4.3 / 5
Value 
4.1 / 5
4.1 / 5
Room Cleanliness 
4.5 / 5
4.5 / 5
Sleep Quality 
4.4 / 5
4.4 / 5
Food & Beverage 
4.0 / 5
4.0 / 5
Able to Relax 
4.2 / 5
4.2 / 5
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Product ReviewsWrite a review
Very Clean and Accommodating
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 30, 2025
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Please wait while more information about Becky is loaded.
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fromTexas
Traveler Type:Combined Business and Leisure
Check Out Date:2025-04-23
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
This is a clean, comfortable, and accommodating hotel. Every single time I stay here I get greeted by friendly staff members and the room is always fresh, clean and comfortable.
Check Out Date:2025-04-23
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Another great stay!
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 30, 2025
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fromTexas
Traveler Type:Combined Business and Leisure
Check Out Date:2025-04-23
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
This is my home away from home! I always have great things to say about this hotel, thank you for another wonderful stay.
Check Out Date:2025-04-23
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Everything was Great
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 30, 2025
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fromTexas
Traveler Type:Combined Business and Leisure
Check Out Date:2025-04-23
Reason for Visit:Work
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
This hotel was the best! Very accommodating staff and clean hotel.
Check Out Date:2025-04-23
Reason for Visit:Work
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location
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Excellent Hotel
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 25, 2025
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fromTexas
Traveler Type:Combined Business and Leisure
Check Out Date:2025-04-23
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
This is my favorite hotel to stay at in Lubbock! It is always so clean and welcoming, from the staff to the hotel to the restaurant!
Check Out Date:2025-04-23
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Posted byHotel Staff
 
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onApril 28, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Lubbock South. It was a pleasure chatting with you at check out, and I am happy to hear that the staff did a great job. Everyone takes pride in working at the hotel and it's great to be recognized by our guests. I will make sure and share your feedback with them.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Trupti Patel
GM
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Disappointed!
Overall Experience 
2.0 / 5
2.0 / 5
PostedApril 25, 2025
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fromHouston
Traveler Type:Leisure
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Food & Beverage 
2.0 / 5
2.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
Our refrigerator didn’t work during our stay. All our food was spoiled. The bathroom towel was dirty and worn. Lastly, my bill is not what I was confirmed with the staff at the time of checking out. Plus, I have never received a folio. Basically, I got overly charged.
ProsRoom Cleanliness, Location, Atmosphere, recognition for ihg rewards club members
ConsAmenities, staff
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onApril 25, 2025
Wendi,
I am so sorry for the trouble you faced during your stay. I have addressed all the issues you mentioned and corrected your billing as well. This is not our standard of service, thank you for bringing it to my attention. Thank you for your loyalty with IHG and hope you do give us a second chance to make things right. If you would like to discuss any concerns further, please contact me directly at 806-722-4466.
Sincerely,
Trupti Patel
GM
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Friendly front desk!
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 22, 2025
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fromTexas
Age:50-64
Traveler Type:Business
Reason for Visit:Business trip
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Check-in was quick and staff were very friendly. Check-out was a breeze and Gene was super helpful in sorting out my billing when I thought there was an error. Super clean, quiet, and affordable.
Reason for Visit:Business trip
ProsRoom Cleanliness, Location, recognition for ihg rewards club members
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Posted byHotel Staff
 
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onApril 25, 2025
Dear sc73,
Thank you for taking the time to tell us about your experience at Holiday Inn Lubbock South. It was a pleasure chatting with you at check out, and I am happy to hear Gene did a great job. He is a great asset to our team.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Trupti Patel
GM
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Clean hotel - Great Shower - Friendly Staff
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 18, 2025
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fromAlton, IL
Age:50-64
Traveler Type:Combined Business and Leisure
Check Out Date:2025-04-06
Reason for Visit:Wedding
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Nice clean hotel. The staff could not have been any more friendly. Very nice property!
Check Out Date:2025-04-06
Reason for Visit:Wedding
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Posted byHotel Staff
 
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onApril 18, 2025
Dear Steve,
Thank you for taking the time to tell us about your experience at Holiday Inn Lubbock South. It is always a pleasure getting feedback from you and thank you so much for your continued loyalty. Thank you for always choosing our hotel for your accommodation needs in Lubbock.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 8067224466 or trupti.holidayinnlbk@gmail.
Sincerely,
Trupti Patel
General Manager
8067224466
trupti.holidayinnlbk@gmail
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Exceptional Hotel
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 16, 2025
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fromTexas
Traveler Type:Combined Business and Leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
One of the best Holiday Inn's I have stayed at. The cleanliness, condition, and service were top notch. I would recommend this hotel to everyone. The hotel and restaurant were a great compliment to each other.
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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Posted byHotel Staff
 
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onApril 18, 2025
Dear Shells,
Thank you for taking the time to tell us about your experience at Holiday Inn Lubbock South. It is always a pleasure getting feedback from you and thank you so much for your continued loyalty. Thank you for always choosing our hotel for your accommodation needs in Lubbock.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 8067224466 or trupti.holidayinnlbk@gmail.
Sincerely,
Trupti Patel
General Manager
8067224466
trupti.holidayinnlbk@gmail
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  • 2025-05-01 T07:17:44.417-05:00
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