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Holiday Inn Sittingbourne
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
3.6
/
5
Rating breakdown 1,053 reviews
5 Stars
418
4 Stars
240
3 Stars
132
2 Stars
121
1 Star
142
based on 1,053 reviews
647 out of 95668%recommend this property.
Staff and Service
4.1
/
5
Room and Comfort
3.6
/
5
Value
3.6
/
5
Room Cleanliness
4.1
/
5
Sleep Quality
3.6
/
5
Food & Beverage
3.7
/
5
Able to Relax
3.6
/
5
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Product ReviewsWrite a review
Amazing
Overall Experience
5.0
/
5
PostedApril 28, 2025
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2025-04-18
Reason for Visit:Work
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Staff amazing and looked after us! Fiona was great!
Check Out Date:2025-04-18
Reason for Visit:Work
ProsAmenities, Facilities, Recognition for IHG® Rewards Club Members
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Posted byHotel Staff
Additional information about Europe could not be loaded.
onApril 29, 2025
Dear Eric,
Thank you for taking the time to tell us about your experience at Holiday Inn SITTINGBOURNE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 01795410560 or frontofficemgr@conistonhotelkent.com.
Sincerely,
Amali Wijesinghe
Front Office Manager
01795410560
frontofficemgr@conistonhotelkent.com
Amali Wijesinghe
Front Office Manager
01795410560
frontofficemgr@conistonhotelkent.com
Guest review
Overall Experience
5.0
/
5
PostedMarch 27, 2025
Share:
Age:35-49
Traveler Type:Combined Business and Leisure
Check Out Date:2025-03-23
Reason for Visit:Work
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Food & Beverage
5.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
Very pleased with everything during my stay.
Very helpful and welcoming staff, both at reception and in the dining area.
Very clean and comfortable room.
Overall very pleasant.
Very helpful and welcoming staff, both at reception and in the dining area.
Very clean and comfortable room.
Overall very pleasant.
Check Out Date:2025-03-23
Reason for Visit:Work
ProsAmenities, Room Cleanliness, Facilities, Recognition for IHG® Rewards Club Members
ConsLocation
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Posted byHotel Staff
Additional information about Europe could not be loaded.
onMarch 28, 2025
Dear Louis,
Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you found our staff helpful and welcoming, both at reception and in the dining area. It is also great to know that you found your room clean and comfortable, contributing to an overall pleasant experience.
We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.
Sincerely,
Guest Service Team
Sincerely,
Guest Service Team
Mr neville saunderson
Overall Experience
2.0
/
5
PostedMarch 23, 2025
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2025-03-19
Reason for Visit:Business
Staff and Service
4.0
/
5
Room and Comfort
1.0
/
5
Value
2.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
1.0
/
5
Food & Beverage
4.0
/
5
Able to Relax
2.0
/
5
Stayed in room 101 but the room was very cold irrespective of air conditioning. Reception said there was a heater in room the morning after but I was not aware of one.
Check Out Date:2025-03-19
Reason for Visit:Business
ProsRoom Cleanliness
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Posted byHotel Staff
Additional information about Europe could not be loaded.
onMarch 26, 2025
Dear Saundy82,
Thank you for bringing to our attention the issue you experienced with the temperature in your room during your stay. We apologize for any discomfort caused by the room being cold despite the air conditioning. We regret that you were not made aware of the heater in the room until the morning after.
Thank you for bringing to our attention the issue you experienced with the temperature in your room during your stay. We apologize for any discomfort caused by the room being cold despite the air conditioning. We regret that you were not made aware of the heater in the room until the morning after.
Your feedback is valuable to us, and we will ensure that our team communicates more effectively with guests regarding room amenities in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.
Sincerely,
Guest Service Team
Sincerely,
Guest Service Team
Poor room
Overall Experience
1.0
/
5
PostedFebruary 27, 2025
Share:
Age:35-49
Traveler Type:Business
Check Out Date:2025-02-21
Reason for Visit:Work
Staff and Service
2.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
1.0
/
5
Food & Beverage
3.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
Room had a horrible smell to it not very nice. Televisions very dated and small definitely won’t stop here again.
Check Out Date:2025-02-21
Reason for Visit:Work
ProsLocation
ConsAmenities, Room Cleanliness, room smelt horrible
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onMarch 7, 2025
Hi Deano,
Thank you for your stay at the Holiday Inn Sittingbourne and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty since 2018, our IHG® One Rewards Gold Elite member.
We want you to have a lasting impression of the brand by providing dependable service and accommodations. I am sorry for what happened. IHG Hotels and Resorts works hard to deliver an excellent guest experience. I have shared your comments with the hotel management to address this internally. I sent you a private message to discuss this further.
I hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Overcharged, booked a Premium room, received a standard
Overall Experience
2.0
/
5
PostedFebruary 17, 2025
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2025-02-12
Reason for Visit:Business
Travel Tips:Always check your invoice!
Staff and Service
2.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
2.0
/
5
No, I do not recommend this property.
I booked a King Premium room. Was given a standard double without an explanation. When I brought this up at reception they apologized but did not offer an alternative room. I was then overcharged for the King Premium that I did not stay in. I checked out a day early and was overcharged by a further £65.00 for the privilege.
No communication from the staff. Poor customer service.
A very disappointed Platinum Elite member.
No communication from the staff. Poor customer service.
A very disappointed Platinum Elite member.
Check Out Date:2025-02-12
Reason for Visit:Business
Travel Tips:Always check your invoice!
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onFebruary 25, 2025
Hi GhTraveller3,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Sittingbourne. Your loyalty as an IHG One Rewards Platinum Elite member since 2013 is appreciated.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and sent you a private message to discuss this further.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
Good location
Overall Experience
4.0
/
5
PostedJanuary 23, 2025
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2025-01-15
Reason for Visit:Work
Staff and Service
4.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
4.0
/
5
Able to Relax
4.0
/
5
I’ve had to stay here one night a week for work. I forgot my airpod at the hotel. My phone showed it was at the hotel but no one could find it. I spoke to the manager on my next stay. On checking out, I found my ring was missing. I used the gym that morning. Now I am wondering if it’s the room (stayed in the same room) or someone is taking things? I am not happy with this situation
Check Out Date:2025-01-15
Reason for Visit:Work
ProsConnect You to the Destination, Location, Recognition for IHG® Rewards Club Members
Consmissing property
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Terrible experience
Overall Experience
1.0
/
5
PostedDecember 30, 2024
Share:
ByGeschäftsreisender2019
Additional information about Geschäftsreisender2019 could not be loaded.
fromGöttingen
Age:18-24
Traveler Type:Leisure
Check Out Date:2024-12-29
Reason for Visit:Survive
Next Destination:London
Travel Tips:no
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
2.0
/
5
Food & Beverage
1.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
- dirty drawers
- cold rooms
- The water comes out of the tap horizontally and splashes over the far too small sink onto my pants.
- out friends on another room have same experience.
- Hotel wasn't able to give us two rooms nearby.
- very unfriendly and incompetent front desk
- Hotel is hard to find during daytime from south because a big HI sign leeds to the old entrance. (better in the night becaus of the lighting)
- cold rooms
- The water comes out of the tap horizontally and splashes over the far too small sink onto my pants.
- out friends on another room have same experience.
- Hotel wasn't able to give us two rooms nearby.
- very unfriendly and incompetent front desk
- Hotel is hard to find during daytime from south because a big HI sign leeds to the old entrance. (better in the night becaus of the lighting)
Check Out Date:2024-12-29
Reason for Visit:Survive
Next Destination:London
Travel Tips:no
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Posted byHotel Staff
Additional information about Europe could not be loaded.
onDecember 31, 2024
Dear Guest, thank you for your feedback. We appreciate any reviews made by our guest to create and improve our guest experiences as enjoyable as possible. Please accept my sincere apology for the inconvenience caused during your stay. I have now passed on your comments to the relevant department and colleagues to look after. We hope you will give us a chance in the future again. Guest Service Team.
Do not stay here
Overall Experience
1.0
/
5
PostedDecember 30, 2024
Share:
ByGeschäftsreisender2019
Additional information about Geschäftsreisender2019 could not be loaded.
fromGöttingen
Age:50-64
Traveler Type:Leisure
Check Out Date:2024-12-29
Next Destination:London
Travel Tips:Visit an other place :-)
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
2.0
/
5
Food & Beverage
2.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
First IHG hotel I can't recomend at all (as a Platinium Elite member).
- water tab broken (spills the water over your trousers)
- The fuse blows about once an hour.
- just one big and one smal towel in the double room
- never seen this kind of unfriendly staff
- latte macchiato doesn't fit in the mugs provides
- water tab broken (spills the water over your trousers)
- The fuse blows about once an hour.
- just one big and one smal towel in the double room
- never seen this kind of unfriendly staff
- latte macchiato doesn't fit in the mugs provides
AND: Do not answer to this comment. Just fix all the problems in your hotel.
Check Out Date:2024-12-29
Next Destination:London
Travel Tips:Visit an other place :-)
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Posted byHotel Staff
Additional information about Europe could not be loaded.
onDecember 31, 2024
Dear Mr. Carsten Kretschmar , thank you for your feedback. We appreciate any reviews made by our guest to create and improve our guest experiences as enjoyable as possible. Please accept my sincere apology for the inconvenience caused during your stay. I have now passed on your comments to the relevant department and colleagues to look after. We hope you will give us a chance in the future again. Guest Service Team.
