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Holiday Inn & Suites Barstow

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.2 / 5
4.2 / 5
Open Ratings Snapshot
Rating breakdown 147 reviews
5 Stars
85
4 Stars
32
3 Stars
13
2 Stars
5
1 Star
12
based on 147 reviews
117 out of 14481%recommend this property.
Staff and Service 
4.3 / 5
4.3 / 5
Room and Comfort 
4.2 / 5
4.2 / 5
Value 
4.1 / 5
4.1 / 5
Room Cleanliness 
4.5 / 5
4.5 / 5
Sleep Quality 
4.2 / 5
4.2 / 5
Food & Beverage 
4.0 / 5
4.0 / 5
Able to Relax 
4.2 / 5
4.2 / 5
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Product ReviewsWrite a review
Horrible stay
Overall Experience 
1.0 / 5
1.0 / 5
PostedApril 28, 2025
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Please wait while more information about Syn81 is loaded.
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fromSan Diego
Age:35-49
Traveler Type:Leisure
Reason for Visit:Family
Next Destination:Not with you
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
1.0 / 5
1.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
Food & Beverage 
1.0 / 5
1.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
Staff rude hotel poor on all sides will never stay again
Reason for Visit:Family
Next Destination:Not with you
Prosnone
ConsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, staff especially the fd guy who checked me in
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Beautiful lobby setting
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 2, 2025
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fromVancouver Island
Age:50-64
Traveler Type:Leisure
Check Out Date:2024-12-29
Reason for Visit:Snowbird travel
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
3.0 / 5
3.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Barstow was our last stop prior to arriving in Yuma Arizona. We started our trip from Vancouver Island. British Columbia Barstow seems to be a middle of nowhere trucker stop so this facility really raised the level of rough and rugged that the area seems to have. Staff jumped at the opportunity to do extra things for us. Great experience.
Check Out Date:2024-12-29
Reason for Visit:Snowbird travel
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Quick stop on the way home.
Overall Experience 
4.0 / 5
4.0 / 5
PostedApril 1, 2025
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fromFresno, CA
Traveler Type:Leisure
Reason for Visit:Traveling through.
Next Destination:Vancouver, BC
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
We normally stay overnight in Barstow on our way home from Phoenix. This was our first stay at this Property after seeing it being remodeled while dinning at the Chili’s next door in past trips through Barstow. They have done a nice job with the remodel and upgrade to the Property. We would stay here again.
Reason for Visit:Traveling through.
Next Destination:Vancouver, BC
ProsRoom Cleanliness, Location, Amenities, Facilities
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Clean and comfortable
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 31, 2025
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fromNew Jersey
Age:50-64
Traveler Type:Leisure
Reason for Visit:Stopover
Next Destination:Scandinavia
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Food & Beverage 
2.0 / 5
2.0 / 5
Able to Relax 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
The hotel is attractive and inviting. The room was clean and comfortable, although the in-room coffee is dreadful.
Reason for Visit:Stopover
Next Destination:Scandinavia
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities
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Check in
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 23, 2025
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fromNC
Traveler Type:Combined Business and Leisure
Check Out Date:2025-02-23
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
I work with the Military DoD and I booked two rooms 4 months well in advance of my arrival date of 18 Feb 2025. When I arrived on the 18th with a coworker who was checking into the other room I had booked with my credit card; The hotel had me reserved for one room when I reserved two. I explained that my case to the general manager and Luckly General Manage Toni Van Bastelaar and Noemi were aware of the annual exercise that he local military base has every year. She made the changes and me, and my coworker were able to check in to individual rooms for our stay.
This could have been problematic due to all the hotels in Barstow, California were booked up for the same event for FEB-MAR 2025, I would have had to dive a 1.5 hr. drive one way from Victorville, California. As I look think back on what happened the issue was the booking agent was not familiar with the area and the type of events that are supported by those hotels. It would have been better if we could speak to the front desk not someone outsourced in another country.
I will be booking again in July for another event and will stay with IHG like I always have how can you make it easier for booking multiple rooms more consistent.
Check Out Date:2025-02-23
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location
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I NEED COFFEE
Overall Experience 
3.0 / 5
3.0 / 5
PostedMarch 19, 2025
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Traveler Type:Leisure
Check Out Date:2025-03-15
Reason for Visit:Driving through
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Able to Relax 
2.0 / 5
2.0 / 5
When checking in I asked for a few more coffees for in the room as we leave early. The man at the counter said "There is coffee in the room" I said "Yes, only two we would like a few more. He said he did not have any and would have housekeeping bring some. (First time they did not have any at the front desk ever) Of course that never happened and I knew it would never happen by his attitude.
Check Out Date:2025-03-15
Reason for Visit:Driving through
ProsRoom Cleanliness, Location
ConsAmenities, Recognition for IHG® Rewards Club Members
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Comments (1)Post a Comment
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onMarch 27, 2025
Hello randc,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn and Suites Barstow as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
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A good stopover hotel
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 27, 2025
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fromScotland
Age:50-64
Traveler Type:Leisure
Reason for Visit:Holiday trip
Next Destination:South Africa
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
We chose this property as it was close to the Shopping Outlets. It is very well placed for this. The receptionist was very friendly and our room was a good size and very comfortable.
Reason for Visit:Holiday trip
Next Destination:South Africa
ProsRoom Cleanliness, Atmosphere
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Excellent service
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 23, 2025
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fromLos Angeles CA
Age:50-64
Traveler Type:Combined Business and Leisure
Reason for Visit:Business and pleasure trip
Next Destination:Las vegas
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Great service good parking spot good food Great coffee clean rooms and bathrooms
Reason for Visit:Business and pleasure trip
Next Destination:Las vegas
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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